Дисциплина: Деловой иностранный язык.
Контрольная работа по дисциплине «ДЕЛОВОЙ ИНОСТРАННЫЙ ЯЗЫК» № 6224
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1.Read the text about etiquette.
Why Being Rude Is Bad For Business
I don’t get mad very often. I’ve always been surprised when people around me get furious at what seem to me to be fairly innocuous events or interactions.
But one category of behavior can really spike my blood pressure: rudeness. Just so we’re talking about the same thing, by rude I mean operating in a way that disregards the comfort, rights, or feelings of others. So, for instance: Cutting into a line in front of others who have been waiting patiently. Interrupting a colleague in a meeting to dismiss his idea as foolish.
In one poll of 800 workers, they found that, among workers who’ve been on the receiving end of incivility:
•Four in five lost work time worrying about the incident, or were less committed to the organization.
•Two thirds said they lost work time avoiding the offender, or that their performance declined.
•Almost half intentionally decreased their work efforts or the time they spent at work.
•Over a third intentionally decreased the quality of their work.
•A quarter admitted to taking their frustration out on customers.
•More than one in ten said that they left their job because of the uncivil treatment.
One of the excuses we use to be uncivil toward each other is that “the other person has it in for me,” or “is trying to make things hard for me.” If, however, when others inconvenience or upset you, you assume instead that they are basically well-intended people but may not understand the impact they’re having on you, you’ll be much less likely to automatically respond to them in an aggressive way – and the situation is less likely to escalate. For example, if someone doesn’t fulfill a commitment they’ve made to you at work, and you assume they don’t care, are lazy, or have intentionally snubbed you – you’ll probably be rude to them…and they’ll probably be rude back. If, however, you assume that they intended to do what they said they would do, but that something got in the way – you’ll most likely approach them in a calm, curious way…and working out the situation will be relatively easy and civil.
2.mark sentences as true (T) or false (F).
1.500 employees took part in a poll.
2.Four in five employees lost work time worrying about the incident, or were less committed to the organization.
3.People decrease the quality of their work in 1/3 of all the cases.
4.If a person doesn’t fulfill his/her commitment, you’d better shout at him/ her.
5.Five in ten people left their job because of the uncivil treatment.
6.The best way to avoid being rude to other people is to approach them a calm, curious way.
3.Find in the text English equivalents to the following phrases:
1)Намеренно ухудшать
2)Отвечать агрессивно
3)Не обращать внимание на удобство и права других
4)Предполагать
5)Выполнять обязательства
6)Грубить в ответ
7)Прерывать коллегу
8)Отвергать идею
4.Fill in the missing words.
Instead, hard, upset, well-intended, excuses, respond, impact
One of the __________we use to be uncivil toward each other is that “the other person has it in for me,” or “is trying to make things _____for me.” If, however, when others inconvenience or ____you, you assume ______ that they are basically _________people but may not understand the _____they’re having on you, you’ll be much less likely to automatically respond___________ to them in an aggressive way – and the situation is less likely to escalate.
5.Write an email. You’ll find sample letters and useful vocabulary below.
You receive a piece of information below. Write an email to Brian, but remember you’ve only met him once at a trade fair and exchanged business cards.
Could you ask that guy Brian who you met at the last international trade fair if he can send us some info about their new product? It could be great if he could give us a demo too.
Thanks! Kirsten
Useful vocabulary
Opening sentence:
Thanks (very much) for your email
This is to say thanks for your email
Enquiry:
I’m interested in receiving/ finding out….
I would like to receive…
We would grateful if ….
Can/ could you please send me….
Please send me…
Would you be able to (help)…
I’d appreciate a reply asap
Friendly ending:
Looking forward to hearing from you
Hope to hear from you soon
Thanks for your help
Hope all is well with you
Close:
Yours sincerely
Best regards
Regards
Best wishes
Sample email
To: contact@offequip.co.uk
From: pia@vml.nl
Re: office furniture ‘progress’
Dear Sir/ Madam,
We are a medium-sized engineering company in Amsterdam and are interested in your ‘progress’ range of office furniture.
Could you please send us a catalogue and a current price-list?
As we are in the process of deciding on office furniture for our new building, I’d appreciate a prompt reply.
Thank you for your help.
Pia Stevens
6.Read and translate the text
Job-search process
1. The job-search process usually begins with a general analysis of the work market. During this analysis answer two questions:
1. What job opportunities are available in your region?
2. What skills or qualifications do these jobs require, and how do they match your own skills and qualifications?
2. The next (probably one of the most important steps) step is to write or update your CV. Make a list of your skills, and write down examples of how and when you used these skills. Make sure you have copies of any awards and certificates you have received. A CV should be short — two to three pages at most. When you describe your work experience, it’s essential to say what you learnt from your previous jobs. It’s a good idea to write something about yourself and any interests or hobbies that you have. And don’t forget to say which foreign languages you can speak. Finally, remember to give the contact details of two references.
3. Step 3: search and apply for suitable jobs. Talk to family, friends and neighbours. Look for job ads in local newspapers. Sign up to job vacancy websites. Contact employers directly. Sign up with a recruitment company. Then identify the exact job(s) that you wish to apply for. You can apply for jobs online, via email or in-person.
4. Step 4: prepare and practise for job interviews. Think about what kind of questions an employer might ask you. Write down your answers to possible questions. Practise answering interview questions with friends. Think about what questions you can ask employers. Look at the employer’s website to learn about their organisation.
5. Step 5: attend job interviews. To make a good impression:
-arrive early for the interview;
— have a notepad with your list of questions for the employer. You may also want to take notes in the interview;
— have an idea about what salary you would like;
— dress neatly and in clothing that would be appropriate for the job.
6. Step 6: get a job offer. If you are offered a job, take the time to carefully evaluate the offer and to look over the details. Afterwards make a decision to accept, or to reject, the offer.
7. Answer the questions on the topic: Job-search process
1. What is the first step in the job-search process?
2. What are the most important things to include in your CV?
3. How long should your CV be?
4. How can you get information about job vacancies?
5. Where is the best place to find a job?
6. How can you apply for a job?
7. How can you get information about the company you are applying to?
8. What should you do to make a good impression at the job interview?
8.Compile your CV using the plan, example CV and useful words and expressions below.
CURRICULUM VITAE
Name:[Your name]
Address:[Your postal address]
Telephone:[Your land line & or mobile number]
D.O.B.:[Your date of birth]
Education:[List your background education including courses]
Employment History:[Date] [Company name, position held, relevant experience obtained]
Additional Skills & Qualifications:[Write about skills and qualifications that you have obtained that are relevant to any positions that you are applying for]
Personal Interest:[Write a brief paragraph about what activities you like to participate in, in your own time]
References:[List 2 references]
Example CV
Tammy P. Farrell
1234 Major Street
Stevens Point, Wisconsin 54481
715/555-4444
Employment Objective
Retail salesperson
Prior Experience
Sales
•Set new monthly sales record, surpassing all sales associates for any given month in company history.
•Worked cash register and scanning equipment in all departments.
•Set-up advertising signs and displays to increase sales.
Customer Service
•Handled customer problems with patience and sensitivity.
•Greeted customers and assisted them with item selection.
•Answered customers’ telephone and in-person inquiries.
Record Keeping
•Conducted inventories. Reconciled counts against inventory control systems.
•Entered data into computer for special orders.
•Kept layaway records current.
Work History
ShopWellStevens Point, Wisconsin2001-present
Sales Associate
PickRiteRosholt, Wisconsin1999-2001
Sales Clerk
Education
DiplomaRosholt HSRosholt, Wisconsin1996 graduate
Military
US ArmyHonorable Discharge1996-1999
Special Skills and Abilities
Able to speak, read and write Spanish
References
Available upon request.
Useful Phrases for your CV
… years successful experience in … as …
Extensive practical hands-on experience as …
Gained hands-on experience in
Motivated and enthusiastical (about) …
Professional in appearence and presentation
Participated in …
Assisted in / with …
Worked on …
Worked as …
Worked with …
Developed …
Organized …
Served as …
Oversaw the production of …
Kept accurate computer records of …
Managed / Handled …
Managed / Supervised
Managed …
Trained new clerks.
Represented the company at …
Instructed … in …
Developed expertise in …
Received … award
The words you should be using:
To describe yourself, you should try to use positive expressions such as:
•Accurate
•Adaptable
•Confident
•Friendly
•Hard-working
•Innovative
•Pro-active
•Reliable
•Responsible
•Smart
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